IT Support & Maintenance Plans

Once we have determined which IT Support plans are suitable for your organisation, we draw up a Support Services Level Agreement in which we determine our commitment to you with regards to response times, the scope, and the fee. Our customers appreciate Support plans that offer a fixed monthly fee. This enables us to support their entire environment, while avoiding unwanted surprises due to unexpected support bills.

Casual Support Support Plan Managed Service Outsource Service
Help Desk
Remote Support
Emergency Call-Out
Multiple Assigned Engineers
Priority Support
Discounted Support Rates
Service Level Agreement
Remote Network Monitoring
Monthly Status Report
Assigned Account Manager
Unlimited Support (No Added Charge)
Full-Time On-Site Resource