Remote Support

Due to the vital role that IT systems play within an organization, it is essential that these systems are professionally monitored and maintained to minimize any possibility of a decrease in service delivery or system downtime.

ITMD employs a proactive remote-based IT maintenance and support philosophy that ensures that an organization’s IT systems are professionally updated and maintained.

In the event of any issue, our technicians are able to provide remote IT support in order to respond instantly and resolve most of the support issues that our customers may experience. In addition, remote maintenance processes are performed on a regular basis. This ensures that updates, service packs and fixes, distributed by software providers, are properly and systematically applied to all servers and workstations included within the Tech Support contract and IT Maintenance plan.